Whether it’s their first enquiry, the day of the shoot or the day they receive their beautiful prints, every interaction with your client shapes their impression of you and your brand.  Here’s a straightforward process to analyse and improve your client experience, step by step. 1. Understand the customer journey Start by listing all the steps your clients take when working with you — their initial enquiry, the booking, your pre-shoot communications, the shoot itself, and product selection and delivery. Any others? Identify the key moments and To View More >>

We’re very excited to announce that our online Client Galleries in Workspace have had a face lift, and boy do they look good!  We’ve released four new gallery styles, including a video option. Each can be further personalised to suit your taste and style by very easily changing fonts and other elements. Please do check them out and let us know what you think.Client Gallery Option 1: Simplicity  Simplicity is an upgrade of our current "Standard" gallery style. We've worked to refine the font selections and sizes to give this gallery a more modern feel. To View More >>

Flushmounts are our most popular albums, but we get two requests regularly — more pages and less confusion! So, amongst other things, we’re simplifying the range and adding new thin pages. Watch out for the release announcements, and the introductory offers. Here’s what we’ll be offering in Flushmount: — All album sizes (including new 9x9 and 12x9, which we expect to introduce in the New Year —they’re already a hit in Studio Albums). — All our cover and upgrade options. — Heavy, medium and thin pages (for up to 30, 45 and 60 pages). — Three To View More >>

Online galleries are a great way to display your portfolio, but printed portfolios have way more impact . And here's something different again – a "portfolio album". Such an impressive calling card! This particular portfolio is a 10x10 Panorama Flushmount with Fine Art printing — a high-end choice. Panoramas are perfect for big, bold imagery. You can spread a single photograph across a double page spread for major impact — creased, not cut, at the spine.  Q-Books (medium and light) are affordable alternatives. Portrait To View More >>

We released our Studio Boxes last month and they've been a hit. Some studios are choosing to order the boxes and slip-in mats separately from the prints. That means they can hold the product in the studio, and their clients can walk away from the sales session with their purchase in hand. To accommodate this, you can now purchase Studio Boxes and/or Slip-in mats in bulk, in Workspace. Studio Boxes and Mats also come a little cheaper when ordered in bulk, with the discount automatically applied at check out. Bulk order Studio Boxes (minimum To View More >>